Shipping & Return Policy

Shipping Policy

1. Processing Time: Orders are typically processed within 1-2 business days from the time the order is placed. Please allow for additional processing time during peak seasons or holidays.

2. Shipping Methods: We offer various shipping options to cater to your needs, including standard shipping and expedited shipping. The available shipping methods will be displayed during checkout.

3. Shipping Rates: Shipping rates are calculated based on the destination, package weight, and shipping method chosen. You can view the shipping costs during the checkout process before confirming your order.

4. Free Shipping: Enjoy free standard shipping on all orders over $69. This offer is valid for orders shipped within [Australia, Canada, UK, US].

5. Order Tracking: Once your order is shipped, you will receive a confirmation email containing the tracking information. You can track the delivery status of your package using the provided tracking number.

6. International Shipping: We currently offer international shipping to [list the countries you ship to]. Please note that additional customs duties, taxes, or fees may apply, and the customer is responsible for covering these charges.

7. Undeliverable Packages: In the event of an undeliverable package due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs to reship the package.

Return Policy

1. 30-Day Satisfaction Guarantee: We want you and your pet to be completely satisfied with your purchase from The Cardigan 96. If you are not entirely happy with your order, you may return eligible items within 30 days of the delivery date for a full refund or exchange.

2. Eligibility for Returns: To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. For health and safety reasons, certain items such as pet food, grooming products, and personalized items may not be eligible for return unless they are damaged or defective.

3. Return Process: To initiate a return, please contact our customer support team at [your customer support email or phone number]. Our team will guide you through the return process and provide you with the necessary instructions.

4. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to an error on our part or if the item is damaged or defective.

5. Refunds and Processing Time: Once your return is received and inspected, we will process the refund or exchange within 3-5 business days. Refunds will be issued to the original payment method used during checkout.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photographic evidence of the issue. We will gladly replace the item or issue a full refund.